At personalinjury.co.uk we commit ourselves to providing a high standard of service to our clients.  We aim to ensure that your enquiries are dealt with quickly and thoroughly and in a professional manner.  We seek to provide clear and understandable advice whatever your enquiry may be.

We do recognise that there are times where our clients may have a need to express concern and/ or complain about the service they have received.  In the event of this then please direct this to your solicitor or their supervisor at:

• By letter at:  Ralli, 16-18 Ralli Courts, West Riverside, Manchester , M3 5FT.

• By e-mail: enquiries@personalinjury.co.uk

• By phone: 0800 652 9515

We ask that you provide details of what your complaint specifically relates to, when it occurred, who dealt with you and how you would like the matter to be resolved.

We will

• Acknowledge receipt of your complaint
• Advise you of the person who will be handling the matter.
• Fully investigate your complaint
• Provide you with a report within 28 days detailing the outcome and actions taken of required.
• Treat your complaint confidentially.